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Discover the impact digital technology is having on the retail industry and what it means for customers.
Understand how digital technology is changing retail
Digital technology is transforming the world of retail. You’ll learn about the impact of this transformation, from data transforming customer experiences and operations, to the increasing impact of connected devices and automation.
You will also look ahead, asking what the different concepts and technologies mean for the future of retail and for those that work in this industry.
hat topics will you cover?
Retail in the digital age and creating new customer experiences
The power of customer data and using data behind the scenes
Retail in a connected world, automation, AI and the future of retail
What will you achieve?
By the end of the course, you’ll be able to…
Describe how digital has created new ways for retailers and customers to connect
Describe how digital can help retailers improve customer experience
Explain what omni-channel means and understand the new channels digital enables
Explain the increasingly important role that digital marketing and social media are playing in retail
Describe how digital enables retailers to give their customers a more personalised experience
Who is the course for?
This course is for anyone seeking to develop their entrepreneurial skills, preparing to enter the workplace or looking to change careers. No prior experience or qualifications required.
Interested in growing your digital skills more widely? Discover more Digital Skills courses from Accenture.
Who will you learn with?
Simon has worked in Retail for over 10 years and has a deep passion for teaching, retail and bringing to life the fascinating and exciting world of the future of digital.
Who developed the course?
Accenture Digital Skills is a free, interactive series of courses which help and prepare people to build the digital skills necessary to gain a job or start a business.
Accenture are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:
Unlimited access to this course
Includes any articles, videos, peer reviews and quizzes
Tests to validate your learning
A PDF Certificate of Achievement to prove your success when you’re eligible
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|1||[Online] Khóa Học Online Miễn Phí Về Kỹ Năng Bán Lẻ Trong Thời Đại Kỹ Thuật Số Bởi Công Ty Cung Cấp Dịch Vụ Chiến Lược Accenture||05-03-2018||Miễn phí|